Terms of Service

1. Introduction and Acceptance

Welcome to Imo's Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imo's Pizza regarding your use of our website located at imos-piz.click and all related services, features, content, and applications offered by us.

By accessing, browsing, or using our website or services, including placing orders for food delivery or pickup, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.1 Eligibility Requirements

• You must be at least 18 years of age to use our services
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and complete information when creating an account
• You are responsible for all activities that occur under your account

1.2 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Effective Date." Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Imo's Pizza, including our employees, agents, and representatives
• "You," "Your," or "User" refers to any individual or entity accessing or using our services
• "Services" includes our website, mobile applications, food delivery, pickup services, and all related features
• "Content" refers to all text, images, videos, audio, code, and other materials available through our services
• "Website" refers to our website located at imos-piz.click and all associated subdomains
• "Order" refers to any request for food items or services placed through our platform
• "Account" refers to your registered user profile on our platform

3. Use of Services

3.1 Permitted Use

You may use our services for the following purposes:

• Personal, non-commercial use only
• Browsing our menu and placing legitimate food orders
• Creating and maintaining one user account
• Providing accurate information for order processing and delivery
• Compliance with all applicable local, state, and federal laws

3.2 Prohibited Use

The following activities are strictly prohibited:

• Using our services for any illegal or unauthorized purpose
• Attempting to gain unauthorized access to our systems or other users' accounts
• Transmitting viruses, malware, or other harmful code
• Engaging in any activity that disrupts or interferes with our services
• Violating any intellectual property rights
• Sending spam or unsolicited communications
• Providing false, inaccurate, or misleading information
• Using automated systems (bots, crawlers) without permission
• Attempting to reverse engineer our software or systems
• Harassing, abusing, or threatening our staff or other customers

4. User Accounts

4.1 Registration Requirements

To access certain features of our services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem necessary to protect our business or other users.

5. Products and Services

5.1 Product Descriptions and Allergen Information

We strive to provide accurate descriptions of our food items, including ingredients and nutritional information. However, we cannot guarantee that our descriptions are error-free or complete.

ALLERGEN DISCLAIMER: Our kitchen handles common allergens including wheat, dairy, eggs, nuts, soy, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any item is completely allergen-free. Customers with food allergies should exercise caution and consult with our staff before ordering.

5.2 Pricing and Availability

• All prices are subject to change without notice
• Menu items and availability may vary by location
• Promotional offers may have specific terms and expiration dates
• We reserve the right to limit quantities or refuse service
• Prices include applicable taxes where required by law

5.3 Order Processing and Acceptance

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product availability
• Pricing errors or system malfunctions
• Delivery zone restrictions
• Minimum order requirements not met
• Payment authorization issues
• Suspected fraudulent activity

5.4 Delivery Terms and Conditions

Delivery Zones: We deliver within specified zones around our locations. Delivery availability and fees may vary by location and distance.

Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, order volume, or other factors beyond our control.

Minimum Orders: Minimum order amounts may apply for delivery services and vary by location.

Temperature-Sensitive Items: Hot items will be delivered hot, and cold items will be delivered cold. We use appropriate packaging to maintain food safety and quality during transport.

5.5 Order Modifications and Cancellations

• Orders may be modified or cancelled within 5 minutes of placement, subject to preparation status
• Once food preparation begins, orders cannot be cancelled or modified
• Refunds for cancelled orders will be processed according to our refund policy
• Special dietary requests should be clearly specified at time of ordering

5.6 Food Quality Guarantee

We guarantee the quality and freshness of our food products. If you are not satisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution options, which may include replacement or refund.

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content on our website and services, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, and software, is owned by Imo's Pizza and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only. This license does not permit you to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our content
• Use our trademarks or service marks without permission
• Remove or alter any copyright or proprietary notices

6.3 User Content License

By submitting content to our services (such as reviews, comments, or images), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

6.4 Copyright Infringement Reporting

If you believe that content on our services infringes your copyright, please contact us with detailed information including proof of ownership and identification of the allegedly infringing material.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for all content you submit, post, or transmit through our services. You represent and warrant that:

• You own or have the necessary rights to use and authorize us to use your content
• Your content does not violate any law or infringe any third-party rights
• Your content is accurate and not misleading

7.2 Prohibited Content

You may not post or transmit content that:

• Is illegal, harmful, threatening, abusive, or offensive
• Violates intellectual property rights
• Contains viruses or malicious code
• Is false, misleading, or defamatory
• Violates privacy or publicity rights
• Contains spam or unsolicited commercial content

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our sole discretion, but we are not obligated to monitor all content. We do not endorse or guarantee the accuracy of user-generated content.

8. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

8.1 Service Availability

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We may suspend or discontinue services for maintenance, updates, or other reasons without prior notice.

8.2 Third-Party Content

Our services may contain links to third-party websites or content. We are not responsible for the accuracy, completeness, or reliability of third-party content and do not endorse any third-party services or products.

8.3 Professional Advice Disclaimer

Information provided through our services is for general informational purposes only and should not be considered as professional medical, nutritional, or dietary advice. Consult with qualified professionals for specific dietary needs or health concerns.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMOS PIZZA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.1 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• PERSONAL INJURY OR PROPERTY DAMAGE (EXCEPT AS REQUIRED BY LAW)
• DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR CONTENT

9.2 Food-Related Liability

While we maintain high food safety standards, we are not liable for adverse reactions to food unless caused by our negligence. Customers with allergies or dietary restrictions order at their own risk after being informed of potential allergens.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imo's Pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit or transmit through our services
• Your negligent or wrongful conduct

This indemnification obligation survives termination of these Terms.

11. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that we do not own or control. We are not responsible for the content, privacy policies, or practices of third-party services.

11.1 Payment Processing

We may use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of service of these payment processors.

11.2 Delivery Partners

We may use third-party delivery services. While we strive to work with reliable partners, we are not responsible for the actions or omissions of delivery personnel not directly employed by us.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our staff or other customers
• Non-payment of amounts owed
• Extended period of inactivity

12.2 Termination by User

You may terminate your account at any time by contacting us or using account deletion features in our services.

12.3 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We may delete your account and associated data
• Outstanding obligations (payment, indemnification) survive termination
• Provisions regarding intellectual property, disclaimers, and liability limitations survive

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of the State of Louisiana and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve disputes through good faith negotiations by contacting us directly.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in New Orleans, Louisiana, and you consent to the personal jurisdiction of such courts.

13.4 Time Limitation

Any claim or cause of action arising from or related to these Terms or our services must be filed within one (1) year after the claim or cause of action arose, or it will be forever barred.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Posting updated Terms on our website with a new effective date
• Email notification to registered users (if applicable)
• Notice on our website or mobile application

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms. If you disagree with changes, you must stop using our services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Imo's Pizza regarding your use of our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information