Privacy Policy

1. Introduction

Welcome to Imo's Pizza. We are committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, use our mobile application, or interact with our food delivery and restaurant services.

This policy applies to all services provided by Imo's Pizza, including online ordering, delivery services, catering, franchise inquiries, loyalty programs, and customer support. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

When you interact with our services, you may provide us with various types of personal information:

• Personal Identification Information: Name, email address, phone number, date of birth, and delivery addresses
• Account Information: Username, password, purchase history, order preferences, and account settings
• Payment Information: Credit card details, billing address, and payment preferences (stored securely and encrypted)
• Order and Dietary Information: Food preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), favorite orders, and portion preferences
• Loyalty Program Data: Rewards points, membership status, special offers, and redemption history
• Reservation and Catering Information: Table reservations, party size, special occasions, catering event details, guest count, and venue information
• Contact Form Submissions: Customer service inquiries, feedback, reviews, ratings, and testimonials
• Marketing Preferences: Communication preferences, subscription choices, and promotional interests

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile device information
• Usage Data: Pages visited, time spent on our website, click patterns, search queries, order frequency, and feature usage
• Cookie and Tracking Data: Session IDs, user preferences, authentication tokens, and analytics data
• Location Information: Approximate location based on IP address, GPS coordinates (with permission), and delivery addresses
• Communication Records: Customer service chat logs, call recordings (with notice), and email interactions

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: Profile information when you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic information and interest data for targeted advertising
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food delivery services:

• Order Processing: Preparing, cooking, packaging, and delivering your food orders
• Account Management: Creating and maintaining your account, authentication, and password resets
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Personalization: Customizing menu recommendations based on your preferences and dietary requirements
• Quality Improvement: Analyzing usage patterns to enhance our services and user experience
• Loyalty Programs: Managing rewards points, special offers, and member benefits

3.2 Communication

We use your contact information for service-related communications:

• Order Confirmations: Confirming orders, payment receipts, and preparation updates
• Delivery Notifications: Real-time tracking updates and delivery confirmations
• Customer Support: Responding to your questions, concerns, and feedback
• Service Updates: Important notices about changes to our services, policies, or terms
• Marketing Communications: Promotional emails, special offers, and new menu items (only with your consent)

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalized Advertising: Showing relevant ads based on your interests and order history
• Traffic Analysis: Understanding website usage patterns and popular menu items
• Campaign Effectiveness: Measuring the success of our marketing efforts
• Market Research: Developing new products and services based on customer preferences
• Competitive Analysis: Improving our offerings compared to other food delivery services

3.4 Legal Compliance and Protection

We may use your information to comply with legal obligations:

• Legal Requests: Responding to court orders, subpoenas, and regulatory requirements
• Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access
• Safety Protection: Protecting the rights, property, and safety of our customers, employees, and partners
• Dispute Resolution: Resolving conflicts and legal disputes related to our services
• Regulatory Compliance: Meeting food safety, health department, and business licensing requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us deliver our services:

• Payment Processors: Stripe, PayPal, and other payment services for secure transaction processing
• Delivery Partners: Third-party delivery companies for order fulfillment and tracking
• Cloud Storage Providers: Amazon Web Services (AWS) and Google Cloud for secure data storage
• Email Services: Mailchimp and SendGrid for sending order confirmations and marketing emails
• Analytics Tools: Google Analytics and Facebook Analytics for website performance analysis
• Customer Support: Help desk software and communication platforms for customer service

4.2 Legal Requirements

We may disclose your information when required by law:

• Court Orders: Complying with valid legal demands and judicial proceedings
• Regulatory Compliance: Meeting food safety inspections and health department requirements
• Law Enforcement: Cooperating with police investigations and criminal proceedings
• Emergency Situations: Protecting public safety and preventing harm
• Tax Authorities: Providing transaction records for tax compliance and audits

4.3 Business Transfers

In the event of a business transaction involving Imo's Pizza:

• Mergers and Acquisitions: Transferring customer data as part of business assets
• Asset Sales: Including customer information in the sale of business operations
• Customer Notification: Informing you in advance of any ownership changes
• Policy Continuity: Ensuring the new owner maintains similar privacy protections

4.4 With Your Consent

We may share your information for other purposes with your explicit consent:

• Marketing Partnerships: Sharing information with partner restaurants or food brands
• Social Media Integration: Posting reviews or achievements with your permission
• Research Studies: Participating in food industry research and surveys
• Community Events: Sharing information for local food festivals and events

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your data:

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Secure Storage: Advanced encryption for data at rest in our databases and backup systems
• Firewall Protection: Multi-layered firewall systems to prevent unauthorized network access
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access your data
• Security Monitoring: 24/7 automated monitoring for suspicious activities and potential threats
• Regular Backups: Encrypted backups stored in geographically separate locations
• Vulnerability Testing: Regular security audits and penetration testing by third-party security experts

5.2 Organizational Security Measures

Our organizational practices ensure comprehensive data protection:

• Employee Training: Regular security awareness training for all staff members handling customer data
• Data Handling Procedures: Strict protocols for accessing, processing, and storing personal information
• Confidentiality Agreements: Legal agreements with all employees and contractors regarding data protection
• Incident Response Plan: Comprehensive procedures for responding to data breaches and security incidents
• Regular Audits: Internal and external security assessments to identify and address vulnerabilities
• Vendor Management: Due diligence and security requirements for all third-party service providers

5.3 Your Security Responsibilities

You can help protect your personal information by following these guidelines:

• Strong Passwords: Use complex, unique passwords for your account and enable two-factor authentication
• Account Security: Never share your login credentials with others and log out from shared devices
• Device Security: Keep your devices and browsers updated with the latest security patches
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Imo's Pizza
• Secure Networks: Avoid accessing your account on public or unsecured Wi-Fi networks
• Report Incidents: Contact us immediately if you suspect unauthorized access to your account

6. Cookies and Tracking Technologies

We use various technologies to collect information and enhance your experience on our website and mobile applications:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, user authentication, shopping cart state, security features	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, location data, personalized content	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, social media integration	Up to 1 year

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis, user behavior tracking, and performance metrics
• Facebook Pixel: Social media advertising effectiveness and audience insights
• Web Beacons: Email open rates, click tracking, and engagement measurement
• Local Storage: Browser-based data storage for enhanced user experience
• Session Storage: Temporary data storage during your browsing session

Managing Your Cookie Preferences:

You can control cookie settings through your browser preferences. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to access some features. You can also use our cookie consent manager to customize your preferences for different types of cookies.

7. Your Privacy Rights

Under various privacy laws including GDPR and CCPA, you have several rights regarding your personal information:

7.1 Right of Access

You have the right to request access to your personal data and receive information about how we process it. This includes the right to obtain a copy of your personal information in a commonly used electronic format.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we hold about you. You can also update your information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the original purpose or when you withdraw consent.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, particularly for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or significantly affects you.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may ask you to verify your identity to protect your personal information.

8. Children's Privacy

Imo's Pizza is committed to protecting the privacy of children. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent.

• Age Verification: We may ask users to confirm their age when creating an account
• Parental Consent: If we become aware that we have collected information from a child under 16, we will take steps to delete that information unless we have received verifiable parental consent
• Parent Rights: Parents can review, request deletion of, or refuse further collection of their child's personal information
• Educational Purpose: Any information we collect from children is solely for providing our food delivery services

If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately at [email protected], and we will promptly delete such information.

9. International Data Transfers

As a global food delivery service, we may transfer your personal information to countries outside your country of residence, including countries that may not have the same level of data protection laws.

9.1 Protection Measures

When we transfer your data internationally, we implement appropriate safeguards:

• Adequacy Decisions: We rely on EU Commission adequacy decisions for transfers to countries with equivalent protection
• Standard Contractual Clauses (SCC): We use EU-approved contractual clauses for data transfers
• Data Processing Agreements: We maintain comprehensive agreements with international partners
• Security Measures: We implement appropriate technical and organizational measures regardless of location
• Regular Audits: We conduct regular compliance assessments of international data processing

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Cloud storage and analytics services
• European Union: Customer support and data analytics
• Other Countries: As necessary for business operations, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution, fraud prevention
Order and Purchase History	7 years	Tax requirements, accounting obligations, warranty claims
Payment Information	As required by payment processors	Transaction security, chargeback protection, fraud prevention
Marketing Consent Records	3 months after withdrawal	Compliance documentation, consent management
Website Usage Logs	Up to 2 years	Security monitoring, analytics, performance optimization
Customer Support Records	3 years	Service quality improvement, training purposes
Loyalty Program Data	5 years after last activity	Program administration, benefits fulfillment

Safe Data Disposal

When we no longer need your personal information, we ensure its secure disposal:

• Electronic Data: Complete deletion using industry-standard methods to make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Removal from all backup and archive systems
• Third-Party Data: Requesting deletion from service providers and partners
• Disposal Records: Maintaining records of data disposal for compliance purposes

11. Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites or services.

• External Links: Links to restaurant partners, food blogs, social media platforms, and review sites
• Social Media: Integration with Facebook, Instagram, Twitter, and other platforms
• Payment Services: Third-party payment processors with their own privacy policies
• Advertising: Third-party advertising networks and analytics services

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our homepage and privacy policy page
• Email Notification: Direct communication to all registered users for significant changes
• In-App Notifications: Push notifications and in-app messages for mobile users
• Account Dashboard: Notice in your account settings and order history

12.2 Your Rights Regarding Changes

• Review Period: 30 days advance notice for material changes
• Consent Requirements: Explicit consent for changes that affect your rights significantly
• Opt-Out Option: Ability to close your account if you disagree with changes
• Continued Use: Using our services after changes constitutes acceptance

We recommend checking this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page indicates when the policy was last revised.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters involving data security or unauthorized access, please call our phone number directly.

13.1 Filing Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with:

• Our Privacy Team: First contact us directly for resolution
• State Privacy Regulator: Louisiana Attorney General's Office
• Federal Trade Commission (FTC): For federal privacy law violations
• Your Local Data Protection Authority: If you are located outside the United States

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing at any time. Here's how you can manage your consent preferences:

14.1 Marketing Communications

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Manage email preferences in your account dashboard
• Customer Support: Contact our team to update your communication preferences
• Phone Opt-Out: Request removal from SMS and phone marketing lists

14.2 Account Deletion

If you wish to completely delete your account and personal information:

• Account Dashboard: Use the account deletion feature in your settings
• Email Request: Send a deletion request to [email protected]
• Phone Request: Call our customer support line for immediate assistance
• Verification Required: We may ask you to verify your identity for security

15. Conclusion

At Imo's Pizza, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining the trust that makes our relationship with you possible. We understand that when you share your personal information with us, you're placing your confidence in our ability to handle it responsibly.

We are committed to transparency in all our data practices and will continue to evolve our privacy protections as technology and regulations develop. Your trust is essential to our success, and we work every day to earn and maintain it through responsible data stewardship.

We encourage you to take an active role in protecting your privacy by reviewing your account settings, understanding how your information is used, and contacting us with any questions or concerns. Together, we can ensure that your personal information remains secure while you enjoy the convenience of our food delivery services.

Thank you for choosing Imo's Pizza and for taking the time to understand our privacy practices. We look forward to continuing to serve you while protecting your personal information with the highest standards of care and security.